Frequently Asked Questions
About Promise Aromas
Promise Aromas reed diffusers bring meaningful fragrance to your home, office, or business. Explore HOPE, FAITH, and LOVE from our Signature Collection.
How do I choose a scent?
HOPE combines vanilla and sandalwood in a warm, comforting fragrance. FAITH is our most subtle fragrance, recommended for smaller spaces. LOVE is our most intense fragrance, with a floral, enveloping presence.
How do I use the reed diffuser?
Set the reed diffuser upright on a stable, protected surface. Keep it away from direct sunlight, heat and strong drafts. Keep out of reach of children and pets.
Start with fewer reeds and adjust from one to six to your preference and space size. More reeds may increase scent presence and use the oil faster. Each fragrance retains its own character: FAITH is the most subtle and LOVE the most intense.
To refresh the scent, carefully flip the reeds once a week or as desired. Flipping them more often may increase intensity and use the oil faster.
Scent perception may vary depending on space size, ventilation, temperature, placement and the number of reeds. For complete guidance, visit our reed diffuser use guide.
What are the launch offers?
The DUO offer is $74.99 plus shipping. The TRIO offer is $99.99 and includes free standard shipping within the United States. Launch prices are valid through November 30, 2026. The first 100 TRIO purchases receive the launch gift while supplies last. Free standard U.S. shipping applies to orders from $85; express shipping costs extra.
Which fragrance is the most subtle?
FAITH is our most subtle fragrance. It combines white musk and cedarwood with a soft, discreet presence, recommended for smaller spaces and quiet moments.
Which fragrance is the most intense?
LOVE is the most intense fragrance in our collection. Its rose and amber notes bring a floral, warm and more noticeable presence to your spaces.
How can I contact support?
For questions about an order or product, email promisearomas@gmail.com.
Returns, shipping, and refunds
Please review our Refund Policy and Shipping Policy for the current terms. If your order arrives damaged, contact us at promisearomas@gmail.com with your order details and photos.