Shipping Policy

Shipping Policy

Thank you for shopping with Promise Aromas.

Processing Time

Orders are typically processed within 1–2 business days after payment is received.

Shipping Times

Standard Shipping (United States)
3–5 business days

Express Shipping (United States)
1–2 business days

Free Shipping

We offer free standard shipping on all U.S. orders over $75.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's journey.

Shipping Locations

Currently, Promise Aromas ships within the United States. International shipping may be available in select countries at checkout.

Delivery Delays

While we strive to deliver orders on time, shipping carriers may occasionally experience delays due to weather, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Promise Aromas is not responsible for delays or additional shipping costs resulting from incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:

promisearomas@gmail.com

We will work with the carrier to help resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, please contact  us at:

promisearomas@gmail.com

Promise Aromas™
Miami, Florida